Frequently Asked Questions
Everything you need to know about shopping with Shackletons Home & Garden.
What are your delivery options and timeframes?
We offer standard and premium delivery across the UK. In-stock items typically arrive within 3-5 working days, while larger furniture pieces may require 7-14 days for specialist two-man delivery.
What is your return policy for home and garden products?
You can return most items within 30 days of receipt, provided they are in their original packaging and unused condition. Please note that bespoke or custom-ordered furniture may be exempt from standard returns.
Do you provide a warranty on outdoor furniture?
Yes, our garden furniture sets come with a manufacturer's warranty ranging from 2 to 5 years, covering structural defects and UV fading, depending on the specific brand and material.
Can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive an email containing a tracking link and a unique reference number to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and interest-free finance plans through our partner providers.
Are your wooden garden products sustainably sourced?
Sustainability is a priority for us. All our timber products, including benches and dining sets, are sourced from FSC-certified forests to ensure responsible environmental management.